Develop an AI strategy for customer support

A foundational course on how AI is transforming customer support and service.

Wrench Streamline Icon: https://streamlinehq.com
Uses
People Man Graduate Streamline Icon: https://streamlinehq.com
Beginner
Checklist Streamline Icon: https://streamlinehq.com
Quiz included
Certified Diploma 1 Streamline Icon: https://streamlinehq.com
Certificate on completion

About this course

This introductory course explores how artificial intelligence (AI) is transforming the customer support landscape. You'll learn about the various applications of AI in support, the benefits it provides, and key things to consider when adopting AI into your workplace.

The course covers:

  • An overview of how AI is used in customer support
  • Identifying opportunities to leverage AI in your support operations
  • Developing an AI strategy aligned with your goals
  • Analyzing AI performance and creating improvement plans
  • Empowering your support team to thrive in an AI-enhanced environment

By the end of this course, you'll have a solid understanding of AI's potential in customer support and be prepared to dive deeper into implementation in the Implementing AI in Customer Support course.

Skills you'll learn

  • Understand the key applications and benefits of AI in customer support
  • Identify opportunities to integrate AI into your support processes
  • Develop a comprehensive AI strategy tailored to your goals
  • Monitor and optimize AI performance using key metrics
  • Foster a supportive environment for your team to adapt to AI

Syllabus

The tutorials below are in a sequence, the first one is at the top.

Introduction to AI in customer support

Learn the basics of AI for support and reflect on its potential impact.

Tags Streamline Icon: https://streamlinehq.com
Wrench Streamline Icon: https://streamlinehq.com
Uses
People Man Graduate Streamline Icon: https://streamlinehq.com
Beginner
friendly
Assessing opportunities for AI in support

Identify areas in your support operations where AI can drive improvements.

Tags Streamline Icon: https://streamlinehq.com
Wrench Streamline Icon: https://streamlinehq.com
Uses
People Man Graduate Streamline Icon: https://streamlinehq.com
Beginner
friendly
Building an AI customer support strategy

Develop a strategic plan to effectively integrate AI into your support system.

Tags Streamline Icon: https://streamlinehq.com
Wrench Streamline Icon: https://streamlinehq.com
Uses
People Man Graduate Streamline Icon: https://streamlinehq.com
Beginner
friendly
Analyzing and monitoring AI support performance

How to track, analyze and optimize the performance of your AI tools.

Tags Streamline Icon: https://streamlinehq.com
Wrench Streamline Icon: https://streamlinehq.com
Uses
People Man Graduate Streamline Icon: https://streamlinehq.com
Beginner
friendly
Empowering your support team in the age of AI

Tips for fostering a culture of excitement and growth as AI transforms support roles.

Tags Streamline Icon: https://streamlinehq.com
Wrench Streamline Icon: https://streamlinehq.com
Uses
People Man Graduate Streamline Icon: https://streamlinehq.com
Beginner
friendly